Support and Help Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Resolution Guarantee

  • Each ticket you send to our technical assist Dept will be handled in approximately 60 mins. The popular problems shall be responded to straight away. Nevertheless, if the service request you have submitted calls for the help of a proficient admin technician, we will send the ticket to him and will notify you about the hold–off.

  • Top quality support service
  • Top–class Tech Help Service

  • Our tech help and support crew will be on shift for you round–the–clock to to attend to all service inquiry tickets that you submit. We offer technical help and support for the applications that are installed in advance on your web server. These include our in–house created Hosting Control Panel, the preferred OS along with the server administration panel (depending on the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • Each part of the Hosting Control Panel that comes cost–free with your VPS has a built–in articles base. You can find an assortment of extensive how to posts and a selection of step–by–step video courses that display all the necessary website control responsibilities. You can obtain them by hitting the Help or Video keys in the top right side of each Control Panel section.