1 hour ticket response
We are committed to providing a quick and appropriate response to each ticket sent by a customer. Our proficient technicians will examine your request and will think of the most effective option. We offer a 1–hour response time guarantee for all client support tickets. As a matter of fact, our average trouble ticket response time has proven to be twenty minutes.
An Excellent Help Desk Support Service
Our support engineers possess big experience in the cloud web hosting market and are experienced enough to come up with a quick solution to your problem. If, however, the case at hand is not within the competency of a client support engineer, the customer support ticket will be sent to a programmer or admin for additional assistance.
An Easy–to–Browse Help Section
In the Hosting Control Panel you will find an easy–to–navigate Help section where you can find quick tips on how to use our hosting services. You can see the answers to your queries in our F.A.Q. database, find more info in the web hosting account administration articles or check out the how–to video tutorials.