Client Support Channels
A 60–Minute Support Ticket Response Guarantee
All your support requests will be responded to in no more than 1 hour after the ticket or email is submitted. If your case needs additional assistance from a sysadmin, we’ll forward the trouble ticket or the email to the person on duty then leave a comment to notify you that more time will be needed for finding the best solution. If you make use of our Optional Admin Services package, any of the tasks included there will be carried out whenever you want.
A Top–Notch Tech Support Service
We’ll be available to you 24x7x365 to reply to any enquiries that you may have about our Hosting Control Panel or any of the applications that we have pre–installed for you on the server. If you also require help with server admin procedures, you can take a look at our Optional Admin Services package, which includes backup hard disk drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and installation services
An Intuitive Help Area
Our Hosting Control Panel is installed by default for every dedicated server. Among its features is a very time and effort–saving integrated knowledgebase that will walk you step by step on how to use it. The majority of educational articles also video versions that show all the tasks that you can carry out in a very illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each section of the hosting Hosting Control Panel.