Support

The accessibility to the customer and technical support that a cloud web hosting company provides can tell you a lot about the services they provide too. In case you're allowed to use only email messages and tickets, you have most probably found a reseller and not the actual web hosting supplier. If this is the case, you will have to wait for a few days to have an issue resolved as the reseller may not be checking their communication regularly or they may have to consult with the real web hosting company for extra assistance. If the provider offers several ways of communication with quick response time available at any moment, they are most likely the top provider, not only a reseller. Which means that you will enjoy well-timed assistance and top-notch support because they will have immediate access to the servers where your account will be created. Regardless of the issue - technical or sales, it's generally much better to have the option to get hold of your website hosting company right away using your preferred method of communication.

24/7 Customer Support in Cloud Web Hosting

We provide 24/7 customer, billing and tech support for our cloud web hosting. Even if you are not our customer yet and you have some questions, we can assist you promptly and supply you with the needed information, to give you the choice to make an informed decision when you buy a new web hosting account. We are available at any time, including holidays and weekends, and we provide various options for communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we now have multiple telephone numbers internationally, thus you will be able to call the one that is closer to you. The max response time for your e-mail messages and your tickets is one hour. The regular response time is around 15-20 min, so you can forget all about waiting for a few days to get assistance for any task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you're able to take full advantage of our 24/7 technical support services even on public holidays. All of your web sites will be available all of the time and so will we. With plenty of connection options, you will be able to pick the most convenient way to contact us and inquire about our solutions if you do not have an account yet, or ask for support if you are already our customer. You're able to call us, start a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options have a one-hour answer time warranty, though it hardly ever takes more than 20 mins to get assistance regardless of the complexity of the issue. With our customer and technical support services, we'll be available for you every time you need us, not a few days later.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server through us, you can contact us at any time using several channels and the maximum time that you will need to wait for a response is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it is a holiday or a weekend and we can assist you with anything related to the applications that are pre-installed on the server. To contact us about a technical issue, you will be able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of common questions or you'd like to learn more about our solutions before you order, you can take advantage of our live chat or you could call one of the local phone numbers that we have in several countries around the globe. If you need support for third-party software that you can't set up or manage efficiently, you'll be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.