24/7 Customer Support in Cloud Web Hosting
We provide 24/7 customer, billing and tech support for our cloud web hosting. Even if you are not our customer yet and you have some questions, we can assist you promptly and supply you with the needed information, to give you the choice to make an informed decision when you buy a new web hosting account. We are available at any time, including holidays and weekends, and we provide various options for communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we now have multiple telephone numbers internationally, thus you will be able to call the one that is closer to you. The max response time for your e-mail messages and your tickets is one hour. The regular response time is around 15-20 min, so you can forget all about waiting for a few days to get assistance for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you're able to take full advantage of our 24/7 technical support services even on public holidays. All of your web sites will be available all of the time and so will we. With plenty of connection options, you will be able to pick the most convenient way to contact us and inquire about our solutions if you do not have an account yet, or ask for support if you are already our customer. You're able to call us, start a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options have a one-hour answer time warranty, though it hardly ever takes more than 20 mins to get assistance regardless of the complexity of the issue. With our customer and technical support services, we'll be available for you every time you need us, not a few days later.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any server-related issue or fordifferent issues and questions associated with the pre-installed software your server comes with. If you haven't ordered a VPS server plan yet, you can learn more about our solutions by giving us a phone call or through our live chat service. For more technical problems, you'll be able to send an email message or open a trouble ticket through your billing Control Panel and you'll receive support within less than an hour irrespective of the time of the day, even on weekends and holidays. The actual reply time in most cases does not extend past thirty minutes. In case you're looking for assistance with third-party software, you can use the Managed Services upgrade which you can add to each and every VPS package and our admins will help you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through us, you can contact us at any time using several channels and the maximum time that you will need to wait for a response is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it is a holiday or a weekend and we can assist you with anything related to the applications that are pre-installed on the server. To contact us about a technical issue, you will be able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of common questions or you'd like to learn more about our solutions before you order, you can take advantage of our live chat or you could call one of the local phone numbers that we have in several countries around the globe. If you need support for third-party software that you can't set up or manage efficiently, you'll be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.