If you ever have any queries associated with the web hosting service in general or if you face a problem with your sites, you will need to touch base with the web hosting provider’s tech support team. It may not matter how soon they’ll answer if you have an inquiry of a general nature, but an issue such as a botched web app update, for instance, may result in your website becoming broken or invisible online. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be inoperative. In case you offer services or goods online, any downtime will affect your website in an adverse way and you may lose current or prospective clients. Many hosting providers, primarily resellers, answer trouble tickets and e-mails within twenty four hours, but in the online world that is far too long, as clients will rarely go back to a site that is not functioning correctly for long time periods.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can forget about waiting for hours and hours on end, or even all day, to get a response to an email or a helpdesk ticket. Regardless of when you touch base with us, we’ll reply to you within less than one hour with any technical or sales inquiries that you may have. In reality, our actual reply time scarcely ever exceeds twenty-thirty minutes. Since we’re working 24-7-365, you will always get assistance in a timely manner and we realize just how important that is in the online age. Soon after you contact us, we’ll answer your questions. If you come across any technical predicament, we will cope with it for you, or we will supply you with all the needed information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our really fast support service. You’ll obtain a response to any ticket submitted from the web hosting Control Panel or email sent to our client and tech support team in no more than 60 minutes. The response time is guaranteed and it applies regardless of the matter – technical or billing. Often, it takes much less time to explore and solve a problem. We will supply you with more information if the solution involves something that needs to be done on your end. If you contact us during legal holidays or weekends, the response time will be the same and because of the fact that our support staff is on duty 24-7-365, you’ll get instant assistance for practically any general, billing or technical issue regardless of what time it is.