A live chat is one of the several channels of communication provided by some web hosting suppliers as part of their support service. Determined by the supplier, the chat is used for billing, pre-sales and/or tech support. This method of contact is quicker than a support ticket and it makes it less likely to misunderstand or misspell something as compared to a telephone call with a representative. Furthermore, when the trouble that you have needs some time to be investigated and taken care of, you will be able to do something else in the meantime instead of just waiting, as you'd have to do when you call. You can also take advantage of a live chat assistance service free of cost provided that you have web accessibility even if your hosting supplier is located in another country and they do not have a local phone number you can call.

Live Chat Support in Cloud Web Hosting

As a part of the support services that we supply for all of our cloud web hosting, you will find live chat support which is online every day, even on holidays. You'll be able to contact us no matter if you already have an account or not, since we can assist you with pretty much anything, ranging from providing you with general info about our services in case you aren't a client yet and you are thinking about obtaining one of our plans, to assisting you with creating an e-mail account in an e-mail client. Some problems are more technical and time-consuming, which means that you'll need to take advantage of the ticketing system that is integrated in our Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all our future and current clients. If you're thinking about a new website hosting account, you're able to chat in real time to one of our agents and obtain more info about our semi-dedicated servers so as to select the right package for your sites. In the event that you already own an account with us, we'll support you timely with general, billing and first-level techissues. Although sometimes you will have to open a ticket as there're situations that cannot be resolved through a live chat, we'll be able to help you with various basic jobs, for example setting up an email account in an email client or redirecting one domain name to another one. This way, you will receive prompt support and you will save plenty of time.