A ticketing system is the most widely used correspondence channel that hosting companies offer to their clients. It’s most often part of the billing account and is the very best way to resolve an issue that requires a certain amount of time to examine or that has to be escalated to an administrator. In this way, all responses given by either side will be kept in the exact same location in the event that somebody else needs to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you’ll have to sign in and out of no less than 2 accounts to do some procedure or to contact the hosting company’s tech support team. If you desire to manage a couple of domains and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Additionally, it could take substantial time for the hosting provider to answer your ticket.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket whilst you are browsing your files or editing different account settings. The ticketing system is being closely monitored 24/7/365 by our client care team members and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive support. Unlike some other hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request information with regard to any billing or technical issue. Besides, you can read a number of articles, which will help you deal with the most common complications yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was built with the notion that you should be able to manage everything connected to your semi-dedicated server account from one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an enquiry or run into an issue, you can get in touch with our support staff instantly without needing to go through an entirely different admin console. You can search through your website files or check different account settings whilst posting a new ticket or reading the reply to an older one. If you’ve got an abundance of tickets and you’d like to track down a given one, you can take advantage of the smart search box, which is available in the Help section. We will make sure you obtain an answer in less than 1 hour irrespective of the nature of your question or problem.