Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket whilst you are browsing your files or editing different account settings. The ticketing system is being closely monitored 24/7/365 by our client care team members and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive support. Unlike some other hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request information with regard to any billing or technical issue. Besides, you can read a number of articles, which will help you deal with the most common complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was built with the notion that you should be able to manage everything connected to your semi-dedicated server account from one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an enquiry or run into an issue, you can get in touch with our support staff instantly without needing to go through an entirely different admin console. You can search through your website files or check different account settings whilst posting a new ticket or reading the reply to an older one. If you’ve got an abundance of tickets and you’d like to track down a given one, you can take advantage of the smart search box, which is available in the Help section. We will make sure you obtain an answer in less than 1 hour irrespective of the nature of your question or problem.